Unable to execute a journey builder journey – Contact Builder/Journey Builder

I’ve been going round and round trying to fix/resolve this issue.

  1. New DE has been created and linked to primary key in DE
  2. Primary key in DE is ‘SubscriberKey’
  3. DE has been set as Root

The issue I seem to be having is I’m unable to add the email address in Channel Address Order.

When i setup the entry with the DE and test this is the error i get:

Event.EmailAudience-6ce800cc-9b18-18f4-aee2-0b16aa7a8e8a.EmailAddress >cannot be used in the Interaction Defaults email list. Event key does not >correspond to the interactions entry event key


Thank you for visiting the Q&A section on Magenaut. Please note that all the answers may not help you solve the issue immediately. So please treat them as advisements. If you found the post helpful (or not), leave a comment & I’ll get back to you as soon as possible.

Method 1

I setup a webinar with @Keef to review the issue that he was experiencing. I was able to assist him in resolving this issue and his journey is now functioning correctly.

For the benefit of others, here’s what to try if you experience the error message when publishing an Interaction:

Event.xxxxxx.xxxxxx cannot be used in the Interaction Defaults email list. Event key does not correspond to the interactions entry event key.

In @Keef’s case there were a couple of root causes:

Population Configuration

The Event Source Data Extension had been added to an Attribute Group and there was no Population created. We deleted the Event Source DE from the Attribute Group (it doesn’t need to be there) and we created a Population (formerly known as a ‘root relationship’ in earlier versions), linking a Data Extension containing all Contacts to the Contact Key of the Contact Record.

Channel Address Order

Ensure that one of the following has been configured:

  1. The Email Address from your Event Source Data Extension is added as a Channel Address Order in Contact Builder (from the Contacts Configuration page) or,
  2. In the Settings page for the Journey, select EMAIL ADDRESS FIELDS FROM ENTRY SOURCE as the Primary Email address.

Method 2

I had this error when I created a new version of a journey interaction with a different Entry. My solution to the error was:

On the Settings page for the Journey, I selected Use email attribute from Contacts as the Default Email address.

Method 3

FYI for others out there: I got this error when trying to activate a journey I started working on a while ago.

This journey is based on a Data Extension entry event with an associated Automation that adds records to it.

Turn out the reason for the error was that the Data Extension was moved to another folder during the time that passed since the creation of the journey.

Solution was to delete the entry event, save the journey and to configure the entry event again.

NB: the browser console showed the failing validation and the “Use email attribute from Entry Source” option kept resetting itself after each validation.

All methods was sourced from stackoverflow.com or stackexchange.com, is licensed under cc by-sa 2.5, cc by-sa 3.0 and cc by-sa 4.0

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