What fields are searched in Articles?

What fields are searched in an Article? I would imagine Title and Summary, but about custom text fields? And what about PDF files in file field attachments? The help says “Text content in a File field attachment is searchable.”, but what kind of files are searchable, only text files or binary files (like PDF) too?


Thank you for visiting the Q&A section on Magenaut. Please note that all the answers may not help you solve the issue immediately. So please treat them as advisements. If you found the post helpful (or not), leave a comment & I’ll get back to you as soon as possible.

Method 1

I got a reply from our SFDC account technologist.

We don’t have a good reference document that has all the answers to your questions, so I gathered it from some internal information and then confirmed with some testing.

Yes, custom text fields on Knowledge articles are indexed and therefore searchable. Attachments in the form of Text and PDF are also indexed, and their contents are also searchable.

All methods was sourced from stackoverflow.com or stackexchange.com, is licensed under cc by-sa 2.5, cc by-sa 3.0 and cc by-sa 4.0

0 0 votes
Article Rating
Notify of

Inline Feedbacks
View all comments
Would love your thoughts, please comment.x